Within 72 hours following the sale, we assign an authorized service provider in your area to your account. Your service calls are processed and dispatched to the pre-assigned local service providers in just minutes after they are received, thus minimizing your downtimes. All service partners are authorized, factory trained and 100% endorsed by JTF Network Partners, with over 1200 service dealers nationwide*.
As a JTF service partner they are subject to provide the best service and support possible or they will be replaced by a dealer that cares as much as we do. All maintenance programs goes through JTF to provide you the best quality and support possible. We have been providing Netionwide Onsite Servcice to all government agencies since 1987. There is only one name for 100% satisfaction guarantee and that's JTF when you buy high end office printers online.
We feel confident that our service partners know that our objectives are mutual.
* If your offices are outside the city zone, please call to verify onsite service availability in your area before placing your order online.
|Priority Warranty Protection||Same day on-site service includes all parts & labor|
|Service Dealers||Factory Authorized Dealers|
|6 Hours Response Time||Guaranteed or we extend your protection for another 30 days|
|No Lemon Guarantee||Replaced if repaired for the same problem twice within the first 30 days|
|36 Month Warranty||This Warranty covers all defective parts & labor for a period of 36 months from the date of purchase. This warranty does NOT cover any parts due to normal wear & tear such as feed rollers, pick up rollers, fuser assembly, rollers & all supplies (see below). This warranty does NOT cover networking issues. All supplies must be purchased from JTF during the Warranty period or the warranty is null.|
|Supply Warranty||All supplies including toner, developer, drum & fuser unit are covered under Manufacturer Warranty for 30 days. All supplies must be purchased from JTF during the Warranty period.|
This JTF printer and / or multifunction product, as supplied and distributed by JTF Business Systems (‘JTF”) and delivered new, in the original carton to the original end-user purchaser ("you" or "purchaser"), is warranted by JTF against manufacturing defects in materials and workmanship for a period of one (3) year, parts and labor (the "Limited Warranty Period"). Please note that some states do not allow time limitations on implied warranties.
This limited warranty begins on the original date of purchase and continues through the Limited Warranty Period and is valid only on JTF products purchased from JTF or a JTF reseller and used in the fifty (50) United States and the District of Columbia (unless you enter into a separate written agreement with JTF). Since no end-user purchase takes place, this limited warranty does not apply to a party who rents or leases a JTF brand product, and such a party must contact its rental or leasing company to determine whether warranty coverage is applicable.
If the product is found to be defective as a result of manufacturing defects in materials and workmanship during the Limited Warranty Period, JTF will, at its sole option, (1) repair or replace the product, at no charge as stipulated herein, with new or reconditioned parts or a functionally equivalent product (which may also be new or reconditioned), (2) for user-installable parts, require you to repair the product with new or reconditioned parts provided at no charge, or (3) provide a refund of the purchase price of the product, LESS THE PRODUCT'S DEPRECIATED VALUE, only if JTF is unable to replace the product or repair it in accordance with applicable law.
All replaced parts and products, and products for which a refund is provided, become the property of JTF and must be returned to JTF free of any third-party ownership claims within thirty (30) days after you receive the replacement parts or products (or refund, if applicable). JTF may require your credit card information prior to providing replacement parts or products (or refund, if applicable) and will charge you for the replacement parts or products (or product for which a refund is provided) if you fail to return them within such time. Replacement parts and products will be new or serviceably used, comparable in function and performance to the original parts, and warranted for the remainder of the original warranty period or, if longer, ninety (90) days after they are shipped to you.
To receive warranty service, you must (1) first follow the procedures outlined below, in the product manual and in online help resources, and (2) if these procedures do not resolve the problem, contact JTF at 703-658-2000 for problem determination and service procedures. Warranty service can only be performed by JTF authorized on-site field service providers or at JTF authorized service centers, except that such field service providers and centers need not be used for the installation of replacement parts at your expense in the event that a warranty labor coverage period has expired but a warranty parts coverage period remains in effect. JTF will not reimburse for any service performed by others. The original dated bill of sale, or a substitute proof of purchase acceptable at JTF’s sole option in accordance with applicable law, must be presented upon request as proof of purchase to JTF's authorized field service provider or JTF authorized service center.
If limited warranty service is required, JTF will issue an authorization number. JTF will not accept returns without this authorization number. If return of the product is required, you must ship the product to the specified JTF authorized service center in its original or equivalent packaging. JTF will ship the repaired or replaced product to you if the address is located in the United States. Please note that on-site service may not be available in all areas. If on-site service is unavailable, JTF may elect to exchange the product with the same or equal model or provide for transportation of our choice to and from a JTF authorized service center.
JTF does not warrant uninterrupted or error-free operation of the product. Product performance is affected by system configuration, software, applications, your data and operator control of the system, among other factors. Though the product is considered to be compatible with many systems, it is your responsibility to determine compatibility and integration with other products or systems.
This limited warranty applies only to hardware products manufactured by or for JTF that can be identified by the " JTF " trademark, trade name or logo affixed to them. It does not apply to non- JTF hardware products or any software, even if packaged or sold with JTF hardware. Manufacturers, suppliers or publishers, other than JTF, may provide their own warranties to you, but JTF, to the extent permitted by law, provides such third-party products "as is." If applicable, software distributed by JTF with or without the JTF brand name (including but not limited to system software) is not covered under this limited warranty. Please refer to any licensing agreement accompanying the software for details of any purchaser rights with respect to its use.
This limited warranty covers manufacturing defects in materials and workmanship encountered in normal and reasonable use and except to the extent otherwise expressly provided for in this statement,and shall not apply to the following type of exclusions:
If there is any inconsistency between this Limited Warranty and any other agreement or statement included with or relating to the JTF products or services, this limited warranty shall govern. If any provision of this limited warranty is found invalid or unenforceable, it shall be deemed modified to the minimum extent necessary to make it enforceable and the remainder of the limited warranty shall remain valid and enforceable according to its terms.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. Some states may provide for additional warranty rights and remedies, and the provisions contained in this limited warranty are not intended to limit, modify, take away from, disclaim or exclude any mandatory warranty requirements provided by states, including certain implied warranties. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.