Every effort is made to ensure your merchandise is shipped in perfect condition. If for any reason you are not completely satisfied with your purchase, you may return any item in its original condition within 30 days of receipt and we will gladly provide a refund, replacement, or an exchange.
First go to https://www.jtfbus.com/jtf/emailUs.cfm and open a return ticket request under Delivery/Order Issue to obtain an RMA number.
Return Merchandise Authorization (RMA): is NOT POSSIBLE for products without ALL packing material. RMA number WILL NOT be issued without original packing materials. All parts and components must be in the original packaging. Issues of software compatibility: must be addressed to the Manufacturers. There is no return on software compatibility with your systems. You may need to down load new firmware updates from the manufacturer’s website. Each case will be evaluated on an individual basis. We will provide you with return instructions and a RMA (Return Merchandise Authorization) number. As soon as your product is received at the receiving warehouse, the RMA number is recognized and the item is quality checked, your account will be full credited (credit card) within 7 days.
Special Orders are Non-Refundable: such as Network Cards, Printer or Scanner Interface Boards, Memory card, Hard Drive, Electronic Whiteboards (Smart Board, Panaboard & Plus Copyboards), Paper Handling Products, Optional Accessories are non refundable.