Report any damage or breakage to us within 48 hours upon receipt of your merchandise. You must retain all packing material for two weeks for the UPS or FedEx carrier´s inspection. You will be responsible for the shipment if your equipment is shipped with a trucking company and the carrier has your signature on the bill of lading that the package was delivered to you in good condition. Please make sure to check the box for any damages and mark it on the bill of lading.

IF THERE IS VISIBLE DAMAGE, DO NOT UNLOAD THE SHIPMENT, REFUSE THE SHIPMENT. IT IS YOUR RESPONSIBILITY TO BE AT THE DELIVERY LOCATION OR HAVE SOMEONE THERE TO UNLOAD AND SIGN FOR THE SHIPMENT AT THE TIME THE TRUCKING COMPANY SAYS THEY WILL BE THERE. IF YOU DO NOT CHECK FOR DAMAGE AND DO NOT MARK IT ON THE BILL OF LADING, YOU DO NOT HAVE ANY RECOURSE.

JTF is pleased to offer our International Customers the opportunity to purchase most of the products presented on our web sites. In addition, we cannot offer the 30 day money back guarantee on items shipped overseas. Currently all international orders must be prepaid by Money Order or wire transfer. Please allow up to one week for processing. International Customers: Please call 703-656-2000 to verify your country´s import/export standing status or any additional charges ( Freight, Taxes or Tariff ) that may accrue before you can proceed with this order. Please remember that we cannot provide you with an accurate Quotation of your freight expense until the order is processed.

WE SHALL NOT BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF REVENUE, PROFITS, OR DATA, ARISING IN CONNECTION WITH ANY PRODUCTS SOLD OR ITS SERVICES PROVIDED TO A CUSTOMER, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, A CUSTOMERS SOLE REMEDY FROM US SHALL BE TO RETURN PRODUCTS OR RECEIVE PARTIAL CREDIT AS DESCRIBED ELSEWHERE IN THESE GENERALLY APPLICABLE STORE POLICIES.

All orders totaling $100 & under 100 lbs. are shipped for free through continental USA (FedEx and UPS). All equipment weight over 100 lbs. are not eligible for free shipping. These equipment are shipped through freight forwarders which require getting a price quote prior to have them picked up to ship. A representative will contact you with the shipping cost prior to shipping any online orders with products over 100 lbs.  

We offer a 30-Day Price Match Guarantee. If you find a lower price on an identical item for sale at another retail store, JTF will match that price. Just tell your sales associate at the time of, or within 30 days after, your purchase. Eligibility requirements include:

• The competing dealer must have the identical product in stock.
• The competing dealer must offer the same Warranty protection that is included with our prices ( 36 Month On-Site Service Nationwide ).
• The product is correctly priced.Competing pricing must be publicly advertised.
• The 30-Day Low-Price Guarantee is subject to change at any time.

This policy only applies to customers over 50 miles outside our offices. Since we don´t have access or knowledge of customers network, JTF will not be responsible for any error caused by customer’s network. JTF will be responsible for any error code caused by printers functionality and NOT for the lack of  (scanning, printing, e-mail faxing, etc.) as indicated by the manufacturers on their products specifications. Please make sure to confirm your systems requirements with your IT manager before purchasing any multifunctional equipment. Be advised that customers are responsible for any additional charges that would be required for any multifunctional products to work properly with your computer system.

What puts JTF out in front of the competition? Our people. We´re caring and responsible professionals with over 25 years of experience in office equipment industry. The most important aspect of any successful business is to understand the #1 reason for their success. At JTF we know "you come first and everything else falls into place behind satisfying your needs." You can depend on our people to respond quickly to all your needs.
You can call toll free 1-800-444-3299, Monday-Friday, 9 a.m. to 5 p.m. Eastern time or  email us here.

Some of our products like copiers require manufacturer’s set up and installation as well as supplies and required accessories like document feeder. These items do not come with the printer but they required by the manufacturer when you purchase the unit.  To eliminate uncertainty about the additional charges we have created the Required Items. These items will automatically add to your shopping cart when you place your order online. JTF will not sell any unit without the required items. 

All new equipment purchased from JTF carry a 36 Month Limited Warranty from the date of purchase covering defective parts & workmanship. This Warranty does not apply if, in the judgment of JTF the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to the manufacturers standard usage. Repair by anyone other than JTF or an approved service agent voids this Warranty. Only JTF can provide the same day, on site service nationwide for the best price, Guaranteed.  Whether you need a guaranteed response time, remote maintenance or on-site service, JTF can deliver with our state-of-the-art capabilities and our broad foundation of experience. Our Nationwide Service Partners are factory trained to meet your unique service requirements. JTF´s support team will first provide the technical support you may need to resolve the problem. If the problem requires on site repairs, we will dispatch one of our Auth. Service Partners in your area in minutes to minimize your down time when you need on-site maintenance. Why take a chance and buy anywhere else?
 

Customers are required to send a written request to cancel any order within 24 hours from the date they placed their orders. There are no charge within the first 24 hours  from the time you placed your order. Please click here and follow instruction, https://www.jtfbus.com/emailUs.cfm.

A. There is a 10% Late Cancellation Fee on all orders that have been processed, labeled and ready to be picked up by the carriers.
B. All orders that are shipped or refused are subject to 20% restocking fee in addition to the shipping charges (going & coming back).

All purchases are final once the item has been used. Please read our return policy for more information. 

All equipment that have been replaced are to be shipped back to us within 30 days from the date customers receive their replacement machines. JTF will charge customer´s credit card that was provided for the replacement unit. Customer is responsible to ship the original unit back to us within 30 days in the original packaging as it was received. Customer credit card will be credited back once the unit is received and inspected within 30 days grace period. Customer is responsible for any damages caused by improper packaging during the shipping.

DO NOT sign the delivery receipt...until you have inspected the shipment for any physical damage!! Packages leave our warehouse in good condition. If you sign for the machine, you are accepting that the machine is in Good Condition prior to delivery. Do not limit your ability to collect damage claims. Refuse shipment or make exceptions such as: "Subject to Inspection." This MUST be noted on driver´s paperwork!

There are no return or exchange when the trucking company has already delivered and you have signed and received the shipment in good condition.