All supplies or equipments such as printers & copiers that have been opened and used are not eligible for Return Authorization. Only damaged or Factory-Sealed products are eligible for return under our 30 days return policy. You need to report within 48 hours after receiving any damaged merchandise. First go to https://www.jtfbus.com/jtf/emailUs.cfm and open a return ticket request under Delivery/Order Issue to obtain an RMA number.
Return Merchandise Authorization (RMA): is NOT POSSIBLE for Damage claims (during shipping) or defective products without ALL packing material. RMA number WILL NOT be issued without original packing materials. All parts and components must be in the original packaging. Issues of software compatibility: must be addressed to the Manufacturers. There is no return on software compatibility with your systems. You may need to down load new firmware updates from the manufacturer’s website. Each case will be evaluated on an individual basis. We will provide you with return instructions and a RMA (Return Merchandise Authorization) number. As soon as your product is received at the receiving warehouse, the RMA number is recognized and the item is quality checked, your account will be full credited (credit card) within 7 days.
Special Orders are Non-Refundable: such as Network Cards, Printer or Scanner Interface Boards, Memory card, Hard Drive, Electronic Whiteboards (Smart Board, Panaboard & Plus Copyboards), Paper Handling Products, Optional Accessories are non refundable.
All return or refused products are subject to the following charges.
Deducting a 20% restocking fee (on all returned / refused items).
Shipping charges are non refundable.
Deducting for missing or damaged items.
Deducting for any opened supplies.
Deducting for damage cause by misuse, improper packing or under insured.
All orders placed by credit cards are subject to 3% cancellation fee.
Deducting 50% restocking fee on opened & used equipment.