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Limitation Of Liabilities
30 Days Price Match Guarantee
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Customer Care
 
Can I return or exchange my purchase?
Will I be charged sales tax?
Save additional 2% when you pay by check! 
How can I contact the Manufacturer?
Will I be charged sales tax?
How to place a service call
Do I need a professional to set up my machine?
Charge for replacement machine
What should I do if my machine is not working?
Order Cancellation

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5568 General Washington Dr. 
Alexandria, VA 22312

Customer Care

What puts JTF out in front of the competition? Our people. We're caring and responsible professionals with over 25 years of experience in office equipment industry. The most important aspect of any successful business is to understand the #1 reason for their success. At JTF we know "you come first and everything else falls into place behind satisfying your needs." You can depend on our people to respond quickly to all your needs.

You can call toll free 1-800-444-3299, Monday-Friday, 9 a.m. to 5 p.m. Eastern time or email us here or fax your orders to 1-703-658-2001.

Copyright Notice

All editorial content and graphics on our sites are protected by U.S. copyright and other applicable copyright laws and may not be copied without the express permission of JTF Business Systems, Inc., which reserves all rights. Re-use of any of JTF Business Systems editorial content and graphics for any purpose without JTF Business Systems permission is strictly prohibited.

DO NOT copy or adapt the HTML or other code that JTF Business Systems creates to generate pages. It also is covered by JTF Business Systems copyright.

Accepting Orders

DO NOT sign the delivery receipt...until you have inspected the shipment for any physical damage!!  Packages leave our warehouse in good condition.
If you sign for the machine, you are accepting that the machine is in Good Condition prior to delivery.  Do not limit your ability to collect damage claims. Refuse shipment or make exceptions such as: "Subject to Inspection." This MUST be noted on driver's paperwork! 

There are no return or exchange when the trucking company has already delivered and you have signed and received the shipment in good condition.

How to place a service call

You can trust JTF for quality on-site service nationwide. All calls before 11 AM will be completed the same day. All Warranty & Extended contract works are on-site and free of any charges.

Please click here or go to "my account" and login to request for service. Remember you can always call us at  800-444-3299 in order to place a service call. Please provide one of the following,

  • Registered Company's name
  • Service Contract Number
  • Manufacturer's Serial Numbers
  • Phone Number
Do I need a professional to set up my machine?

JTF Business Systems always recommends that a professional be used to set up your machine. Please call us and let us arrange for an authorized dealer to set up your machine properly if you are not sure how to set it up. The Manufacturer's Warranty does not cover problems that are caused by customer's set up such as toner spill, developer spill, poor copies, paper jam, etc.) .

  • Customers that choose to set up their machines are fully responsible for any and all damages that occur.
What should I do if my machine is not working?

Call 800-444-3299 and talk to one our representative. JTF will place a service call to correct the problem on-site if possible, otherwise we will ship you a new unit without any additional charges.

  • Customer is responsible for any service call that is caused by improper setup or customer error. Please read and follow  the manufacturer's set up and installation procedures accordingly.
  • We can arrange for a professional to set up your machine.
New Product Information

JTF Business Systems is not responsible for the accuracy and correctness of any new* products information. Although, we try to make sure all information are accurate, we cannot be held liable for misprints or misinformation which are provided on our website. Please check the information with one of our sales representative to confirm the accuracy of the new products information before purchasing online. Please be informed that if you decide to return the product, you will be subject to the following charges.

  • Deducting a 20% restocking fee (on all returned / refused items).
  • Shipping charges are non refundable.
  • Deducting for missing or damaged items.
  • Deducting for any opened supplies.
  • Deducting for damage cause by misuse, improper packing or under insured.
  • KEEP ALL PACKING MATERIAL

* Within 90 days from the product release date.

Payment Terms

Prepaid, credit card provided at time of order. Orders may be billed to Visa, Master Card, American Express or Discover Card. Your card will not be billed on back order product.

Replacement Machine

 

All replacement units are to be shipped back within 30 days from the date customers receive their machines. JTF has the authorization to invoice and charge customer's credit card on file for any replacement unit that is not received by JTF Warehouse within 30 days.  Customer is responsible to ship the unit back in the original packaging as it was shipped.  Customer credit card will be credited once the unit is received and inspected within 30 days grace period. Customer is responsible for any damages caused by improper packaging during the shipping.

Software Compatibility

Since we don't have any data regarding customers network capabilities, JTF Business Systems is not responsible for any error arises with the multifunctional features (scanning, printing, e-mail faxing, etc.) as indicated by the manufacturers on their products specifications. Please make sure to confirm your systems requirements with your IT manager before purchasing any multifunctional equipment.

  • Be advised that customers are responsible for any additional charges that would be required for any multifunctional products to work properly with your computer system.
Improper Packaging

By purchasing any product, you agree to all JTF terms and policies. By receiving an RMA number you authorize JTF to charge your account or credit card on file for any or all replacement parts and labor in the event of damage caused by improper packaging.

Order Status

Your on line orders will be updated continuously till it "shipped complete". You can get updated information on shipping cost (you only pay what we are charged), Tracking and much more by accessing your account on line.

Sales Tax

All orders shipped to Virginia are subject to 5% & orders shipped to Washington DC are subject to 5.75% sales tax.

On Site Service

All new equipment purchased from JTF carry a 36 Month Limited Warranty from the date of purchase covering defective parts & workmanship. This Warranty does not apply if, in the judgment of JTF the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to the manufacturers standard usage.  Repair by anyone other than JTF or an approved service agent voids this Warranty.

Only JTF can provide the same day, on site service nationwide for the best price, GUARANTEED! Whether you need a guaranteed response time, remote maintenance or on-site service, JTF can deliver with our state-of-the-art capabilities and our broad foundation of experience. Our Nationwide Service Partners are factory trained to meet your unique service requirements. JTF's support team will first provide the technical support you may need to resolve  the problem. If the problem requires on site repairs, we will dispatch one of our Auth. Service Partners in your area in minutes to minimize your down time when you need on-site maintenance. Why take a chance and buy anywhere else?

Click here for Service Contract Information.

Save 2% by paying by check

You can also save a charge of 2% processing fee for all credit card orders when you pay by check. Your order will be processed and shipped once we receive a copy of the check by fax.  Please fax a copy of your check to 703-658-2001.  

Order Cancellation

Customers are required to send written request to cancel any order within 24 hours from the date of their orders.  There are no additional charges when you cancel within 24 hours from the time you placed your order.  Please click here and follow instruction, http://www.jtfbus.com/jtf/emailUs.cfm

A.    There is a 10% Late Cancellation Fee on all orders that have been processed, labeled and ready to be picked up by the carriers.
B.    All orders that are shipped or refused are subject to 20% restocking fee in addition to the shipping charges (going & coming back)
 
30 Day Return - Exchange Policy

All supplies and equipment that have been opened or have a broken seal are not eligible for Return Authorization.

Only damaged or Factory-Sealed products are eligible for return under our 30 days return policy.  You need to report within 48 hours after receiving any damaged merchandise.  First go to http://www.jtfbus.com/jtf/emailUs.cfm and open a return ticket request to obtain an RMA number

  • Return Merchandise Authorization (RMA): is NOT POSSIBLE for Damage claims (during shipping) or defective products without ALL packing material. RMA number WILL NOT be issued without original packing materials. All parts and components must be in the original packaging.
  • Issues of software compatibility: must be addressed to the Manufacturers. There is no return on software compatibility with your systems. You may need to down load new firmware updates from the manufacturer’s website. Click here to contact the manufacturers. We don't offer any network support.
  • Each case will be evaluated on an individual basis. We will provide you with return instructions and a RMA (Return Merchandise Authorization) number. As soon as your product is received at the receiving warehouse, the RMA number is recognized and the item is quality checked, your account will be credited (credit card) within 7 days.
  • Special Orders are Non-Refundable:  such as Network Cards, Printer or Scanner Interface Boards, Memory card, Hard Drive, Electronic Whiteboards (Smart Board, Panaboard & Plus Copyboards), Paper Handling Products, Optional Accessories are non refundable.

All return or refused products are subject to the following charges. 

  • Deducting a 20% restocking fee (on all returned / refused items).
  • Shipping charges are non refundable.
  • Deducting for missing or damaged items.
  • Deducting for any opened supplies.
  • Deducting for damage cause by misuse, improper packing or under insured.
  • All orders placed by credit cards are subject to 3% cancellation fee.
  • Deducting 50% restocking fee on opened & used equipment.

 

Lease Option

JTF will provide an efficient Internet-based leasing solution for all of your office equipment products service needs.

The process is fast and easy! Just complete the lease application and fax it back to 703-658-2001.  You can receive a fast decision and in most cases have your product shipped to you the same day. We understand how important convenient access to capital is to the success of your business.  Our dedicated staff will work with you to create the best solution to fit your business and financing needs.

You may require to provide a valid credit card to secure the lease process.  Your credit card will not be charged.

Use this tool to approximate the monthly payments on the equipment you are considering.

Enter total cost

 

Select lease term

 

Select program

 

Monthly Payment *

$**

Enter number without
commas (ex. 5000)

 

12 months
24 months
36 months
48 months
60 months
 

 

 

$

(0) payment in advance

*This offer is subject to approved credit and proper documentation.
Available to business customers only. Terms and conditions apply.
 

30 Days Price Match Guarantee

We offer a 30-Day Price Match Guarantee. If you find a lower price on an identical item for sale at another retail store, JTF will match that price.  Just tell your sales associate at the time of, or within 30 days after, your purchase.  Eligibility requirements include:

  • The competing dealer must have the identical product in stock.
  • The competing dealer must offer the same Warranty protection that is included with our prices ( 36 Month On-Site Service Nationwide).
  • The product is correctly priced.
  • Competing pricing must be publicly advertised.
  • Valid for 30 days from the date of purchase.

When requesting a low-price guarantee, please be aware that prices will be compared on the following criteria:

Privacy Statement

We do not make your name or personal information available to any third party. All information collected by us is used to provide you with the highest level of convenience and service.

Product Availability & Shipping

Domestic orders for in-stock items placed before 3:00 PM Eastern time should ship the same day. Some of our products like Paper Shredders and Paper Handlings are drop ship directly from the manufacturers to you within 48 hours on most cases. Please select next day or 2nd day shipping if you require faster delivery. In most cases, JTF offers shipments via UPS ground, overnight, 2nd day or FedEx 2nd day air, or FedEx overnight. You choose the shipping method and cost that best meets your needs.

Out of Stock Items

Occasionally, our stock may be depleted due to high demand or factory delays. Such items will show up on our web site as back order items with an ETA (estimated time of arrival).

Shipping Damage

Report any damage or breakage to us within 48 hours upon receipt of your merchandise. You must retain all packing material for two weeks for the UPS or FedEx carrier's inspection. You will be responsible for the shipment if your equipment is shipped with a trucking company and the carrier has your signature on the bill of lading that the package was delivered to you in good condition.  Please make sure to check the box for any damages and mark it on the bill of lading. 

IF THERE IS VISIBLE DAMAGE, DO NOT UNLOAD THE SHIPMENT, REFUSE THE SHIPMENT.  IT IS YOUR RESPONSIBILITY TO BE AT THE DELIVERY LOCATION OR HAVE SOMEONE THERE TO UNLOAD AND SIGN FOR THE SHIPMENT AT THE TIME THE TRUCKING COMPANY SAYS THEY WILL BE THERE.  IF YOU DO NOT CHECK FOR DAMAGE AND DO NOT MARK IT ON THE BILL OF LADING, YOU DO NOT HAVE ANY RECOURSE.

Governing Laws

THESE TERMS AND CONDITIONS OF SALE AND ANY SALE HEREUNDER WILL BE GOVERNED BY THE LAWS OF THE STATE OF VIRGINIA, WITHOUT REGARD TO CONFLICTS OF LAWS RULES. ANY ARBITRATION, ENFORCEMENT OF AN ARBITRATION OR LITIGATION WILL BE BROUGHT IN FAIRFAX COUNTY, VIRGINIA AND CUSTOMER CONSENTS TO THE JURISDICTION OF THE FEDERAL AND STATE COURTS LOCATED IN FAIRFAX COUNTY, VIRGINIA AND SUBMITS TO THE JURISDICTION THEREOF AND WAIVES THE RIGHT TO CHANGE VENUE. CUSTOMER FURTHER CONSENTS TO THE EXERCISE OF PERSONAL JURISDICTION BY ANY SUCH COURT WITH RESPECT TO ANY SUCH PROCEEDING.

International Orders

JTF is pleased to offer our International Customers the opportunity to purchase most of the products presented on our web sites. In addition, we cannot offer the 30 day money back guarantee on items shipped overseas. Currently all international orders must be prepaid by Money Order or wire transfer. Please allow up to one week for processing. International Customers: Please call 703-656-2000 to verify your country's import/export standing status or any additional charges ( Freight, Taxes or Tariff ) that may accrue before you can proceed with this order. Please remember that we cannot provide you with an accurate Quotation of your freight expense until the order is processed.

Limitation of Liabilities

WE SHALL NOT BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF REVENUE, PROFITS, OR DATA, ARISING IN CONNECTION WITH ANY PRODUCTS SOLD OR ITS SERVICES PROVIDED TO A CUSTOMER, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, A CUSTOMERS SOLE REMEDY FROM US SHALL BE TO RETURN PRODUCTS OR RECEIVE PARTIAL CREDIT AS DESCRIBED ELSEWHERE IN THESE GENERALLY APPLICABLE STORE POLICIES.

 

© 2014 JTF Business Systems. All rights reserved.
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